I recently read an article on Hospital and Health Networks that explains how senior executives can engage their hospital staff to help the organization grow. The article discusses how Kennedy Health System in Cherry Hill, New Jersey was struggling with patient satisfaction. The article includes 7 steps in which the hospital can abide by which includes interviewing executives, evaluating communication tools inviting employees to participate, listening to the employees, incorporating experience, achieving CEO buy-in, and rolling out the changes. I believe the most important step is evaluating communication tools. The Kennedy Health System evaluated the patient satisfaction survey, magazines, and other documents that the organization publishes. Patient satisfaction is extremely important in any organization but especially important in hospitals. If patients leave a hospital feeling that their stay was less than satisfactory, then they will be less likely to seek care from this facility in the future. As a senior executive at a hospital, it is crucial to educate your employees and work together to make the organization succeed. By educating the staff on the importance of communication skills, the overall atmosphere of the hospital is likely to become more positive for not only the patients but also the staff.
heres the link!
https://www.hhnmag.com/articles/5310-seven-steps-to-engaging-your-hospital-staff
Eileen's Journey Through Health Care 
Communication skills come up all the time when I talk to senior executives. Often they are talking about themselves, and how they needed to learn to be better listeners.
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I agree communication is crucial, but just as Professor Bonica remarked, it’s communication TO the executives/leaders, not the other way around. Hand in hand with this type of communication is ensuring staff members are empowered to make change. Who knows more about front desk operations than someone who works at the front desk? Allow staff members to make changes to positively effect their work space and the patient’s visit and you’ll see increases in satisfaction for both parties!
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